Delivery

Delivery Times

All orders containing small plants or germinated avocado seeds will be shipped by courier out from Monday to Wednesday - this is to avoid them sitting in a depot over the weekend, should there be any unexpected delays in transit. Once shipped they are normally delivered the next day.

For orders containing larger plants only available within London we will contact you when your plants are ready for delivery to arrange a suitable date and time.

All orders containing the Kato Vase (without germinated avocado seed) or other plant accessories we aim to dispatch your order within 1-2 working days. Once shipped they are normally delivered within 2 working days.

 

How much do you charge for shipping?

For orders containing plants or germinated avocado seeds we charge £5.95. This covers the cost of next day delivery with our courier to ensure that your plants spend as little time in a box as possible.

For orders for the Kato Vase alone, delivery is charged at £2.95.

 

Can I track my order?

Yes, for plants shipped by courier we will provide you with a unique tracking code so you can track the progress of your delivery.

 

Where do you deliver to?

We ship smaller plants and plant accessories nationwide around mainland UK.

We ship larger plants within the London area only.

If you would like to make an international order please contact us at info@houseofkato.com or via instagram (@houseofkatoofficial).

 

My order hasn’t arrived, what do I do?

If your order is due for delivery and hasn’t reached you at the time it was scheduled for, allow one day extra, as occasionally unexpected delays occur in transit. If your order still hasn’t reached you the following day, please get in touch with us so that we can contact our couriers and track it down for you.

 

Can I collect my order from you directly?

Unfortunately as we do not have a shop and we are unable to offer collection services.

 

I entered my contact details wrong when I placed my order, what do I do?

If you’ve entered the wrong details whilst placing your order, please contact us immediately so that we can amend these before shipping your order out to you. If you fail to contact us and your order doesn’t reach you, we cannot be held responsible.

 

Can you ship internationally?

If you would like to make an international order please contact us at info@houseofkato.com or via instagram (@houseofkatoofficial).