Please note that orders made from the 20th December cannot be guaranteed to be delivered before Christmas
Please note that orders made from the 20th December cannot be guaranteed to be delivered before Christmas
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Refund Policy

We love all our plants and want you to love them too. We make every effort to bring you a plant that matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in size, shape and colour.

If you’re unhappy with your plant for any reason, contact us within 14 days by email and we will arrange a refund for you as long as the plant is in a healthy condition matching that of which you received it in. You will need to cover the cost of postage and packaging. Once the item/s is safely back with us and we are satisfied that it is still in a good state, we will arrange for a refund to be processed.

If you think your plant arrived damaged or unhealthy, please contact us as soon as possible and include a photograph of it. Once the cause is established we will arrange for replacement/refund.

For all non-plant items, you have up to 30 days to request a refund, provided it’s unused and in a re-saleable condition. You will need to cover the cost of postage and packaging. Once the item/s is safely back with us and we are satisfied that it is still in a good state, we will arrange for a refund to be processed.

To request a return, and for all other enquiries, please email us at info@houseofkato.com.