How long will my order take to arrive?
Orders are shipped within 1-2 days Mon-Fri with Royal Mail. Once shipped they are normally delivered within 1-2 business days.
How much do you charge for shipping?
Delivery is charged at £2.95 and shipped with Royal Mail.
Where do you deliver to?
We ship nationwide around mainland UK.
My order hasn’t arrived, what do I do?
If your order is due for delivery and hasn’t reached you at the time it was scheduled for, allow one day extra, as occasionally unexpected delays occur in transit. If your order still hasn’t reached you the following day, please get in touch with us so that we can contact our couriers and track it down for you.
Can I collect my order from you directly?
Unfortunately as we do not have a shop and we are unable to offer collection services.
I entered my contact details wrong when I placed my order, what do I do?
If you’ve entered the wrong details whilst placing your order, please contact us immediately so that we can amend these before shipping your order out to you. If you fail to contact us and your order doesn’t reach you, we cannot be held responsible.
Can you ship internationally?
If you would like to make an international order please contact us at firstname.lastname@example.org or via Instagram (@houseofkatoofficial).
What is your returns policy?
We love all our products and want you to love them too. If you’re unhappy with your order for any reason, contact us within 30 days by email and we will arrange a refund for you provided it’s unused and in a re-saleable condition.
You will need to cover the cost of postage and packaging. Once the item/s is safely back with us and we are satisfied that it is still in a good state, we will arrange for a refund to be processed.
If your order arrived damaged, please contact us as soon as possible and include a photograph of it. Once the cause is established we will arrange for replacement/refund.
To request a return, and for all other enquiries, please email us at email@example.com.
I need my order to arrive on a specific date, can this be arranged?
If you need to receive your order at a certain time, then we will happily arrange this for you. For example, if you would like to place your order today for a friends birthday, but wouldn’t like it to be sent out until closer to the date, simply contact us and tell us when you would like your order to be received so that we can make a note of this.
My order is a gift, can I include a special message?
If you would like your order to be sent out as a gift with a gift message simply add a note to your order stating what you would like the message to be, or contact us directly immediately after placing your order.
How can I stay up to date with new stock, promo codes, news and competitions?
We always love bringing you new beautiful plants and accessories. You can be kept up to date by following us on Instagram (@houseofkatoofficial) or sign up to our mailing list at the bottom of our home page.
How can I leave a review of my order?
We always love to receive your feedback. To leave a review, simply head to our Facebook page: www.facebook.com/houseofkatoofficial/reviews and click on the button asking whether or not you would recommend us. You will then be given an option to write a review of your experience with us.